
​Frequently Asked Questions
What is Streaming
Streaming is a new way to obtain entertainment as a lower cost than Cable TV. Streaming is NOT ILLEGAL. If you download the program it then becomes ILLEGAL. The internet carries these shows to your device. Apps like NETFLIX and AMAZON use a wide bandwidth that makes them run faster but most apps run at a constant bandwidth. Addons like Real-Debrid help cutdown on buffering and allows for faster and better streaming
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How to reset your Router
Since your router is very important for this system, it must be kept in good shape. I do the following routinely each week to maintain my routers health:
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1. Unplug the power,
2. Remove the coaxial cable from the back of the router.
3. Allow the router to set idle for 15 minutes.
4. Reattach the coaxial cable for another 15 minutes.
5. Power back up the router and allows the lights to return to normal.
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Other Maintenance
Clearing memory is very important to keep your box running smoothly.
Boxes have a "clear memory" option on the home page. Use that everyday to keep running good. There is also a function called Clearing Cache. This clears any memory that the program is holding. If that memory increases, the program itself starts to run slow. I will use cTc Live TV as an example. To do this go to your home page and into settings. Open apps or all apps. Click on cTc . A list of services will appear. Go down to Clear Cache. Click OK. If a Force Stop option shows on the list near the top, click that also. By doing this you have removed excess memory held by cTc and by Force Stop you have refreshed the program.
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Working with Video Players
Video Players are very important. I set my boxes up with 2 alternate video players besides the built in player each app supplies. When streaming is bad, switching video players can help. Again using cTc Live TV as an example, you have selected and are watching a show. The show starts pausing or the voice does not match. Hit your back button and highlight the channel. Hold your OK key down and a menu will appear. You will see MX PLAYER and VLC which are video players. Choose one and see if the sreams improved. If the one you picked does not solve your problem try the other. Also try clearing the CACHE.
How to get on and use cTc SLACK
Slack is our Live App. With SLACK you can ask for Help from us and other users. You can also report channel issues and issues with our ON DEMAND section in real time. When you join cTc you will receive an email asking you to join us on SLACK. Just follow the prompts.
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Do I need a VPN?
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A virtual private network (VPN) gives you online privacy and anonymity by creating a private network from a public internet connection. VPNs mask your internet protocol (IP) address so your online actions are virtually untraceable. Most important, VPN services establish secure and encrypted connections to provide greater privacy than even a secured Wi-Fi hotspot.
Speaking personally, I have IPVANISH which is about $60 a year. I probably have used it 4 times. If you experience throttling you may want to turn your VPN on. In most cases it does help. How much help it depends. Some people use a VPN constantly and some like me hardly use it. There are many VPN's available ranging from free to a pretty hefty amount. My advice is to read up on this subject on the internet and see which way you want to go.
WIFI vs Ethernet
WiFi is good when it is working right. I find WiFi has a hard time climbing stairs and going through walls. I always recommend hard wiring or at least using Ethernet Adapters .Wifi tends to run in peaks and valleys. All of a sudden your great wifi stream turns into a mess. If wifi is working for you then please don't change it. I have 3 TVs. My main box is hooked to my router and the other 2 I use Ethernet Adapters. I have difficult with wifi reaching my bedrooms. I live in a one floor rancher and without these adapters I cannot watch TV. And I have 1gigabyte internet service.Another word of warning. Just because your internet provider says you are getting the speed you are paying for but it does not seem that way contact them and have them come out and check all the lines. It is your money so don t feel that you are inconveniencing them.
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What is Real-Debrid
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Real-Debrid is an add-on which cuts down on buffering and gives more high quality streams. It costs $18 for 6 months and can be used on up to 5 boxes.
This paid online at Real-Debrid.com. Instructions are available in The File Cabinet section
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Hours of Operation
I think I need to clarify my hours of operation.
I try to make myself available. I ask please no personal messages after 10pm until 8am. Most days I am up early and will address any messages left here. Thank you for your cooperation.
Is cTc compatible for the Hearing Impaired
At the present time LIVE TV is not compatible for the hearing impaired. There are a few programs that include closed captions but not enough to deem it compatible. On my ON DEMAND side closed captions are available on most shows. If needed I have a different live program that can be setup at an extra cost that can provide CC aslong as the show itself provides them.
Why do I need a surge suppressor
Many home electrical system experience spike in your electric current. The boxes can be destroyed by a spike.I suggest that all boxes be plug into surge suppressor rated 1500 joules or greater. This will sufficiently protect your investment
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Do I need to upgrade and how will I know when to upgrade
Upgrading is very important to give your box up to date. First off Live tv upgrades automatically ON Kodi which is on demand you will be notified when an update is needed. Instructions are posted in the File Cabinet or reach out to us and a staff member can assist you Again it is very important to keep these apps current. Also make sure your Real-DEbrid subscription is current.Log into Real-Debrid.comand it will tell you how many days are left. You can upgrade this at any time.
Does cTc offer local channels
We do offer local station. Not only here but many from across the nation, If you are buying this for just local stations it is cheaper to buy an antenna. They are reliable about 98% of the time. If there is a problem please report it. If it can be fixed immediately it will. if it is a streaming problem you may have to wait until the backup stream kicks in.
Is there a payment Plan available for the initial setup
Please contact us to discuss this. In certain situations a 90 plan with low interest can be worked. Certain terms will apply
How to find NETFLIX on the system
NETFLIX is very easy to find on this system and in many places. Please see instructions in the File Cabinet section on how to locate NETFLIX